Cancelled Xbox Live

october 21, 2005

I haven't used Xbox live for the longest time and today I received an "automatic renewal" notice from Microsoft. Here's what bothers me about the process about getting my Xbox Live account cancelled: I couldn't cancel it online, I had to call a 1-800 number to cancel! Whut?? This is an account for an online account! Why is it that I have to call a 1-800 number to cancel? My guess is that Microsoft is banking on people being lazy and not bothering to call -- cancelling online would make it too easy for people while making a phone call is a bit more involved. It is sad that an account for playing games online cannot be cancelled online, it is very sad Microsoft!